Francis Maude’s speech to the Tory Conference – Part 2

Digital assault

He said ‘Online costs the taxpayer a twentieth of what it costs to do it by phone. A thirtieth of the cost by post. And a fiftieth of the cost face to face. By moving from offline to digital channels before long we’ll be saving nearly £2 billion a year. And letting people get what they want done quickly, conveniently, at a time of their choosing. Filing your tax return, renewing your car tax, booking your driving test, changing your address for your pension: all this needs to be as easy and quick as shopping online’.

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